Fayette Medical Center Earns Five-Star Patient Experience Rating from Center for Medicare and Medicaid Services

Fayette Medical Center (FMC), part of the DCH system, has received a five-star patient experience rating from the Centers for Medicare and Medicaid Services, the federal agency that administrates Medicare. FMC is one of only four hospitals in Alabama and one of 266 nationwide to receive a five-star rating, placing FMC in the top 8 percent of the nation’s hospitals.

“I am proud of our team here at Fayette Medical Center,” said FMC Administrator Donald Jones. “They are so dedicated to providing our community the highest level of care.”

The agency assigned a patient experience star rating based on the Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS, scores collected from Jan. 1 through Dec. 31, 2019. HCAHPS scores are determined by patient responses to a number of topics, including provider communication, pain management, communication about medicines, discharge information, cleanliness and quietness of the hospital environment, overall rating and willingness to recommend.

This is the second national recognition for Fayette Medical Center in recent weeks. Earlier this summer, the hospital was named one of Newsweek’s Best Hospitals in the United States for 2020.